Frequently Asked Questions
Checkout & Payment
Q: Which payment options are available?
A: You can pay securely using Visa, Mastercard, American Express, Apple Pay, Google Pay, or PayPal. Every transaction is protected with SSL encryption for your safety.
Q: Will I encounter any unexpected charges at checkout?
A: Not at all. The price you see already includes all applicable U.S. state taxes (calculated automatically). There are no hidden fees.
Order Changes & Cancellations
Q: Is it possible to update my shipping address or items after placing an order?
A: We process orders quickly to ensure fast delivery. If you need to make changes, please reach out to our support team within 24 hours—as long as your order hasn’t shipped yet.
Q: What’s the process for canceling an order?
A: In accordance with FTC regulations:
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Before shipment: You may cancel directly through your account or contact us for a full refund.
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After shipment: Please refer to our Return Policy for instructions.
Shipping & Delivery
Q: How long will my order take to arrive?
A:
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U.S. orders: 3-7 business days via USPS Priority Mail or FedEx.
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International orders: 7-15 business days (subject to customs delays).
Q: Will I get tracking information for my shipment?
A: Absolutely! Once your order ships, we’ll email you a tracking number so you can follow its journey.
Q: Are import duties and taxes included in the price?
A:
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U.S. orders: No additional duties apply.
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International orders: Your local customs may charge import fees (payable upon delivery).
Returns & Refunds
Q: What’s your return policy?
A: Following U.S. consumer protection laws:
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Unused items in original packaging can be returned within 30 days for a full refund (excluding shipping costs). Just provide your order number!
Q: What should I do if my order arrives damaged or incorrect?
A: Send us photos of the issue, and we’ll either reship your items or issue a refund immediately—as guaranteed by consumer protection laws.
Privacy & Security
Q: How do you protect my personal information?
A: Your data security is our priority. We strictly follow CCPA & COPPA guidelines and never share your details with third parties.
Lost or Stolen Packages
Q: What happens if my package goes missing?
A: As per FTC recommendations:
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If tracking says "delivered" but you haven’t received it, check with neighbors or your local carrier first.
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If confirmed lost, we’ll reship or refund—just provide the carrier’s investigation report.
